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A fairly new eBay seller had a $500 sale go sour when the overseas buyer asked for a big partial refund. Instead of reacting, he asked ChatGPT what an experienced seller would do; the advice was to stay calm, not argue or offer a discount, and ask the buyer to open a return through eBay, which then handled the case.
I sell [ITEMS] on [PLATFORM]. A buyer who paid [AMOUNT] says [THEIR COMPLAINT] and is asking for [WHAT THEY WANT]. Here's their message: [PASTE]. What would an experienced, fair seller do here, based on how [PLATFORM]'s returns and buyer protection usually work? Then draft a short, calm reply I can send. Tell me what I should check in the platform's own policy before I reply.
Replace the [PLACEHOLDERS] with your own details before you send it.
How to try it
- Paste the buyer’s message and the order details into ChatGPT, leaving out their personal information.
- Ask for the options and a calm draft reply, then check the platform’s current returns policy yourself.
- Keep everything inside the platform’s messaging and returns process so there’s a record.
More small business use cases
Brainstorm shop slogans and product descriptions with ChatGPT
A ZDNET writer set up a print-on-demand Etsy shop in under a week, using ChatGPT to brainstorm slogans, product names and descriptions that he then edited heavily. He's candid that sales were poor and ChatGPT didn't help with Etsy SEO.
Write 20 [TONE, E.G. WITTY] slogans for a shop called [SHOP NAME] that sells [PRODUCTS]. Then write a product description for [PRODUCT] covering [MATERIALS, SIZES, CARE] in a [STYLE] voice, under 150 words.
Brainstorm print-on-demand slogans and spot trends with ChatGPT and Gemini
A Toronto Etsy seller whose shop made about $347,000 in a year uses ChatGPT for prompts like '10 punny, short T-shirt ideas about scuba diving', and asks Gemini, which can search Google in real time, what phrases are trending for sweatshirts.
Write me 10 punny, short T-shirt slogans about [NICHE, E.G. SCUBA DIVING]. Keep each under six words and avoid trademarked phrases. Then, separately: what styles and phrases are trending for [PRODUCT] in [MONTH YEAR]?
Use a Claude Project as an office helper for quotes and customer replies
A two-person landscaping business uses a Claude Project that holds its prices and quote format, so messy site notes become a tidy quote, confusing customer emails get a polite draft reply, and a month of jobs becomes a revenue summary. They check every number by hand.
QUOTE: Turn these site notes into a quote in our usual format, using only the prices in our price list and only the work mentioned: [PASTE NOTES]. Show the line items, quantities and total, and flag anything you weren't sure how to price.
Reference: X @resellerrowe