Fix a video call camera that won’t work by showing Claude a photo

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ToolClaude

One user's video wouldn't connect on a WhatsApp call, so she uploaded a photo of her screen to Claude. Within seconds it spotted the problem: her ThinkPad has a tiny privacy shutter slider above the screen, and she'd closed it by accident.

Prompt to copy
My camera isn't working on [APP, E.G. WHATSAPP OR ZOOM] on my [DEVICE MAKE AND MODEL]. Here's a photo of my screen and the top of the device. What could be wrong? Start with the simplest physical checks (shutters, covers, switches, keyboard shortcuts), then app and system permissions, and give me step-by-step instructions for each.

Replace the [PLACEHOLDERS] with your own details before you send it.

How to try it

  1. Take a photo of the screen showing the error, plus the top edge of your laptop or the camera itself.
  2. Upload it to Claude with the prompt and work through the checks in order.
  3. Test the camera in another app after each step so you know which fix worked.

Read the full guide →

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Reference: X @YourOptimalSVA